EN CN

Support

Service Philosophy

Service Philosophy—Create value for customers

"Production ethics, sales character" is our aim. Constantly communicating with customers, studying changes in customer needs and improving our work to satisfy customers are our eternal pursuit. We always put service first in our work, and for customers and partners, we will provide quality service. If you have any questions or have any comments during the cooperation process, you can consult and give feedback through our customer service center.Our commitment is to respond promptly and accurately to customers' requirements, to be honest and trustworthy to customers, to provide thoughtful service, and to continuously improve service quality. Our customer service center will continue to make progress,Expand knowledge, be proficient in business, improve yourself, your satisfaction is the goal and direction of our work.

Convenient
Don't let customers do repetitive things
Comprehensive

Do everything possible for customers

Reliable
Don't let customers worry
Kind
Let customers hear our smile
Specialized
Let customers feel that we are experts
Sincere
Wholeheartedly for the customer
Service Philosophy

Service Philosophy—Create value for customers

  • Factory
    The domestic company is headquartered in Shiyan, Shenzhen, with five large production workshops, nearly 400 employees, nearly 50 engineering and technical personnel, and an annual output value of nearly 200 million. It is a key tax-paying enterprise in Bao'an District.
  • Domestic Office
    With 16 offices and 34 contact points in Beijing, Shanghai, Guangzhou and Shenzhen, its services cover most of the country.
  • International Marketing Center
    The sales office is located in Luban Building in downtown Shenzhen. We have a team with around one hundred marketing personnel and set up distributing channel and partnership around the world.
  • Marketing and R&D Center
    Situated in Skyworth Valley in Bao’an, Shenzhen, the research and development center offers innovative products and renders services backing for international and domestic marketing.

Service Philosophy—Create value for customers

We have set up service outlets in many countries and regions at home and abroad to ensure that our service covers a wide range and can handle problems in a timely, comprehensive and accurate manner.We has been continuously providing high-quality products and fast and efficient services to many customers. Regardless of the quality of products in all aspects, the quality of pre-sale, in-sale and after-sale services and the overall brand value,Customer loyalty continues to rise. At the same time, it is also an indispensable energy for our sales performance to generate continuous positive growth.

Online consultation

Lingbenyang senior engineers can provide free professional pre-sale, in-sale and after-sale online consultation, selection and design services;

Solution

Technical engineers can provide free professional LED linear lighting overall solution production and tender design;

Technical Services

After-sales service engineers provide professional technical services;

Service Hotline

National unified 24 hours

Service Hotline:400-880-1683

Communication tools

We provide 7*24 hours E-mail, online QQ/online customer service and other communication tools, and provide various technical support through remote